In the fast-paced world of cryptocurrency trading, one of the most essential qualities a platform can have is transparency and support for its users. Unfortunately, recent experiences with Bitget, a popular crypto exchange platform, suggest that their approach to Peer-to-Peer (P2P) trading leaves much to be desired—particularly when it comes to resolving disputes and securing user funds.
A recent case has raised serious concerns about Bitget’s customer service, responsibility, and the security of funds during P2P transactions.
The Case: Fraudulent Behavior and Unresolved Complaints
A user reported us a troubling incident involving a P2P merchant who allegedly engaged in fraudulent activity by providing false payment confirmations after completing a transaction. Despite following up multiple times with Bitget’s support team, the user found that there was no action taken on their complaint, leading to a growing sense of frustration and distrust.
The merchant, after accepting a P2P order, failed to disclose that they were processing payments through third parties. This information was only revealed after the trade was initiated, making it impossible for the user to cancel the order. The user also pointed out that the payment confirmation screenshots provided by the merchant were suspicious, indicating that the payment could be easily cancelled, despite being marked as “pending.”
Lack of Accountability: The P2P Trading Disconnect
Bitget’s P2P trading system, which operates separately from the main platform, seems to function as a way for the exchange to avoid liability when issues arise. By creating a divide between P2P transactions and the main exchange, Bitget appears to limit its responsibility for disputes, particularly those involving fraudulent behavior.
The structure of the platform essentially allows traders to operate independently, without the same oversight that users expect from the core exchange. In cases like this, when a user reports a fraudulent transaction, it can take an alarmingly long time for any meaningful response—or, in some instances, no response at all.
Customer Support: A Broken System
Despite multiple attempts to contact Bitget’s customer support, users are finding themselves stuck in an endless cycle of automated responses with little to no resolution. This situation has led many to question whether Bitget is deliberately stalling complaints or simply lacks the resources to provide adequate support.
With reports of unresolved disputes piling up, it’s clear that Bitget’s customer service system is failing to address the concerns of its users, especially when it comes to handling issues related to P2P trades. The lack of human intervention and personalized support in resolving these kinds of cases creates a toxic environment where users are left feeling ignored and vulnerable.
The Bigger Picture: A Call for Change in P2P Trading Platforms
While P2P trading platforms offer greater freedom and flexibility for crypto traders, the growing number of complaints regarding fraudulent merchants and unresolved issues highlights a serious flaw in the way these platforms are managed.
Exchanges like Bitget must take greater responsibility for securing their users’ transactions and provide real avenues for support when things go wrong. P2P trading should not be a loophole for platforms to avoid accountability or, worse, become a haven for scammers. It is crucial that platforms like Bitget not only address complaints in a timely manner but also implement stronger safeguards to ensure that users are protected against fraud.
Conclusion: Bitget Must Do Better
The experience described by this user is far from isolated. As the cryptocurrency market continues to grow, traders are increasingly questioning the legitimacy and reliability of platforms that fail to protect their assets, especially when it comes to P2P transactions.
If Bitget hopes to maintain its reputation as a trusted crypto exchange, it will need to take immediate action to reform its P2P system, provide better customer support, and ensure that fraudsters can no longer exploit its platform with impunity.
Until then, the platform’s questionable handling of complaints and the disconnect between P2P trading and the main exchange may continue to harm its credibility. Users deserve better.
